Frequently Asked Questions
At Go Richmond Chrysler, we’re committed to providing a transparent, knowledgeable, and customer-focused experience, from the moment you begin shopping to long after you drive away. Whether you’re exploring new Chrysler, Dodge, Jeep, Ram vehicles, considering a pre-owned option, arranging financing, or booking service, our team is here to help at every step.
Below are answers to frequently asked questions, including dealership-specific details and general Go Auto services, so you can get the information you need with confidence.
About Go Richmond Chrysler
Where is Go Richmond Chrysler located?
Go Richmond Chrysler is located in Richmond, British Columbia, proudly serving drivers throughout Richmond, Vancouver, Burnaby, Delta, Surrey, and surrounding communities.
What are your hours of operation?
Our Sales, Service, and Parts departments operate on specific schedules throughout the week. Please visit our website or contact us directly for the most up-to-date hours.
Sales: (604) 273-7521
Service: (604) 273-7521
Parts: (604) 273-9621
Body Shop: (604) 273-7521
Do I need an appointment to visit?
Walk-ins are welcome in our showroom. However, we recommend scheduling ahead for sales consultations or service appointments to ensure personalized attention.
What types of vehicles does Go Richmond Chrysler sell?
We offer a full lineup of new Chrysler, Dodge, Jeep, and Ram models, as well as a large selection of quality pre-owned cars, trucks, and SUVs.
Do you serve customers outside Richmond?
Yes. We regularly assist customers from across the Lower Mainland and Vancouver Island.
Buying and Leasing a Vehicle
Are vehicles inspected before sale?
Yes. All pre-owned vehicles are thoroughly inspected to help ensure quality and reliability.
How do I book a test drive?
You can book a test drive online by selecting your preferred vehicle and clicking “Book a Test Drive,” or by contacting our sales team directly.
Can I complete my purchase online?
Many steps including browsing inventory, submitting a trade-in request, and applying for financing can be completed online. Our team will guide you through the remaining steps in-store or virtually.
Can I reserve a vehicle?
Yes. If you find a vehicle you’re interested in, contact our team to discuss reserving it while you finalize your purchase details.
Can I transfer a vehicle from another Go Auto dealership?
In many cases, yes. Through the Go Auto network, vehicles may be transferred between participating dealerships if available.
Do you offer electric or plug-in hybrid vehicles?
Yes. We carry electrified models such as the Chrysler Pacifica Hybrid and other plug-in hybrid options (availability may vary). Our team can walk you through charging, range, and available federal incentives.
Financing and Trade-Ins
Does Go Richmond Chrysler offer vehicle financing?
Yes, financing is available for vehicles. Visit our Finance page to determine how you can get approved.
To learn more about financing a vehicle take a read through Financing a Car 101: Interest Rates, Down Payments & Monthly Costs | Go Auto
Can I get pre-approved for auto financing online?
Absolutely. Our online finance calculator helps you get pre-approved from home and helps speed up the in-store process.
Can I choose my payment frequency with vehicle financing?
Yes, you will be able to choose weekly, bi-weekly, or monthly payments depending on your preference. Learn more about financing a vehicle on our website. Go Richmond Chrysler | How Car Financing Works
Service & Maintenance
How do I book a service appointment?
Service appointments can be booked online or by phone. Our team will help schedule a convenient time for your visit.
Service: (604) 273-7521
Do you service vehicles not purchased here?
Yes. Our certified technicians service Chrysler, Dodge, Jeep, and Ram vehicles regardless of where they were originally purchased.
Do you use genuine OEM parts?
Yes. We use manufacturer-approved OEM parts designed specifically for your vehicle to help maintain performance, reliability, and warranty coverage.
Do you offer seasonal tire services?
Yes. We provide seasonal tire changes, balancing, and other maintenance services to prepare your vehicle for changing road and weather conditions.
Do you perform multi-point inspections?
Yes. We offer comprehensive multi-point inspections to help ensure your vehicle remains in optimal condition.
Do you offer winter tire packages for Lower Mainland drivers?
Yes. We offer seasonal tire packages, installation, balancing, and storage options to help prepare your vehicle for changing weather conditions.
Do you provide shuttle or alternate transportation during service appointments?
Transportation options may be available during qualifying service appointments. Please ask our service department about availability when booking.
About Go Auto
What is Go Auto?
Go Auto is one of Canada’s largest automotive dealer groups with locations across multiple provinces and thousands of vehicles available online and in-store.
Can I shop inventory across all Go Auto dealerships?
Yes. You can Browse Inventory from across the network and request vehicle transfers between locations when available.
Is there a Go Auto app I can use?
Yes! Download the Go Auto App to start earning Go Card rewards today. Book service appointments with ease, view your entire service history with video and photos, pay for your service and more!
Through the Go Auto App you can earn exclusive rewards like:
10% savings on parts and service invoices every time your vehicle is serviced.
Get 5% of what you pay back in Rewards.
Get $500 on your Go Card when you refer family and friends to buy a new vehicle.
Is Go Auto a Canadian company?
Yes, Go Auto is a Canadian Company, with it's first dealership being founded in Edmonton, Alberta. Learn more about us!
What are the benefits of using Go Auto?
Go Auto offers a simple, trusted car-buying experience backed by one of Canada’s largest dealership networks. Enjoy access to a wide selection of vehicles, competitive pricing, inspected inventory, flexible financing, and ongoing support after your purchase, all in one place.
Customer Support & Contact
Who do I contact for help?
Our team at Go Richmond Chrysler is available to assist with sales, financing, service, and parts inquiries. You can contact us by phone, email, or live chat through our website.
Sales: (604) 273-7521
Service: (604) 273-7521
Parts: (604) 273-9621
Body Shop: (604) 273-7521
Is there live support if I have questions online?
Yes. Our website offers live chat support to assist while you browse inventory or explore financing options.
Still Have Questions?
Our team at Go Richmond Chrysler is here to help — whether you’re exploring new Chrysler, Dodge, Jeep, or Ram models, arranging financing, or booking service.
Contact us today to speak with a member of our team or schedule your appointment online.
